2019 marks Saliba’s Extended Care Pharmacy’s 20^th year providing high quality services to care facilities.

Since inception, Saliba’s has worked hard to provide world-class service to our caregivers and residents and a world-class workplace for our staff.

Established in 1999, Saliba’s started with two employees in the back room of a retail pharmacy in El Mirage. Today, we have more than 215 employees in a 28,000 square-foot building in North Phoenix and an 8,000 square-foot building in Tucson. Over the years, we have stayed on top of industry trends and new technology to ensure we are providing our caregivers and patients with the safest and most affordable packaging while minimizing the risk of error.

We want to celebrate our 20th anniversary by thanking all the residents and caregivers in our communities that have supported us throughout the years. It is an honor and a privilege to serve them, and we look forward to providing outstanding care for many more years.

Please join us in our celebration by reaching out to us for additional information on our services and offerings.

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Saliba’s Extended Care Pharmacy is hosting a Medication Assistant Training Class on Saturday, June 29, 2019 from 10:00 a.m. – 2:00 p.m. 

The cost for the course is $25 per attendee and must be pre-paid. Your card will not be charged until the day prior to the scheduled event. Additional information on the course as well as a credit card authorization form is listed below.

To register for the class:

1) Send an email to chilger@salibaspharmacy.com with the following information:

• Name
• Contact Number
• Valid email address

2) Please fax your completed credit card authorization form to (623) 469-6262 by the registration deadline of June 22, 2019.

Click the below link to download credit card authorization form

Credit Card Authorization Form

If you have any questions regarding this class, please contact Corinne Hilger at the email address above or via phone at (623) 815-8965 x9317.

Medication Assistant Class Flyer

Saliba’s Extended Care Pharmacy is committed to providing world class service, and the way we do that is by hiring great people who enjoy what they are doing. Each month, we highlight our customer-facing and marketing team members.

This month, we focus on Nancy Williams, one of our Nurse Account Managers based in our pharmacy in Phoenix.

ABOUT NANCY:

Nancy is a Nurse Account Manager at our Phoenix location. With more than 30 years of experience in patient care as a registered nurse, Nancy has served in a variety of roles during her career in clinical and educational settings.

By combining professional experience and compassion, Nancy is able to connect with caregivers and residents on a personal level to provide a superior level of service to our communities.   Nancy’s specializes in coaching, patient and community education, quality assurance, medication audits, and in-services.  Her expertise in understanding the clinical environment and the needs of patients allows her to effectively collaborate with our communities and provide a great customer experience.

Prior to joining Saliba’s, Nancy held a nursing position at Premise Health/USAA Occupational Health Clinic, where she provided clinical services along with education for the health center.

She received her BSN from the Grand Canyon College (AZ) and is active in community healthcare events.

If you would like to learn more about Nancy, Saliba’s or the services we offer, please feel free to contact our pharmacy for additional information.

Saliba’s accepts all ePrescriptions, including all controlled drugs, from physicians through our interface. In addition to accepting new prescriptions, we can send prescription renewal requests electronically.

As a reminder: always ensure that you have upgraded to the latest version of your e-prescription software. We have a new address and if you have not updated your software, you may not see our new location in the program.

Patient information is protected as the prescriptions are safely and securely received by our pharmacy computers. For more information or help with technical issues, please contact the pharmacy.

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Saliba’s Extended Care Pharmacy is hosting a Medication Assistant Training Class on Saturday, August 17, 2019 from 10:00am – 2:00pm. 

The cost for the course is $40 per attendee and must be prepaid.  Your card will not be charged until the day before the event.  Additional information on the course, as well as a credit card authorization form, is available below.

To register for the class, please complete both steps outlined below:

1. Send an email to chilger@salibaspharmacy.com with the following information:
   • Name
   • Contact Number
   • Valid email address
2. Please fax your completed credit card authorization form to (623) 469-6262 by the registration deadline of August 10, 2019.

If you have any questions regarding this class, please contact Corinne Hilger at the email address above or via phone at (623) 815-8965 x9317.

Credit Card Authorization Form

Click the link above to download form.

Saliba’s was proud to participate in and sponsor the Arizona Health Care Association 2019 Annual Convention & Expo on June 18-19, 2019 at the Talking Stick Resort in Scottsdale.  The theme of the convention was “It’s a Jungle Out There: Safari to Quality.” To demonstrate their spirit, the Saliba’s marketing team outfitted their booth with jungle animals and plants, along with a jungle-themed flyer.

Click image to enlarge.

The AHCA convention staff awarded the Saliba’s booth second place. Congratulations to our marketing team for the creativity and hard work they put into the jungle theme display!

From left to right: Morgan Keener; Kathi Dwyer; Jan Meirick; Trisha Sizemore

At Saliba’s, we are committed to providing world class service, and we do so by hiring talented people who enjoy what they do. Each month, Saliba’s Extended Care Pharmacy highlights our customer-facing and marketing team members. This month, the spotlight is on Desiree Negron, one of our customer liaisons based in our Phoenix pharmacy.

ABOUT DESIREE NEGRON:

Desiree is a licensed pharmacy technician and has been a member of the Saliba’s team for 10 years. In the pharmacy industry since 2005, she is a patient advocate who strives to build trust and long-term relationships with Saliba’s customers and caregivers. Experienced in troubleshooting and solving customer service issues, she is recognized for her positive and proactive manner. Desiree partners with our caregivers and the pharmacy to develop efficient strategies that ensure quality and service exceed customer expectations.

If you would like to learn more about Desiree, Saliba’s or the services we offer, please contact our pharmacy for additional information.

The Phoenix Rescue Mission, a community that Saliba’s serves, was recently highlighted on the local news asking for help providing water and hygiene products to the homeless population in Phoenix. After seeing the news story, our operations manager, Jen McNulty, notified senior leadership about the Mission’s request and suggested Saliba’s sponsor a drive to help the community with their project.

Both the Phoenix and Tucson locations participated in a two-week drive to collect hygiene supplies and water for the Phoenix Rescue Mission. The below flyer was sent out to all Saliba’s employees to solicit donations. Our employees enthusiastically donated items to help the Phoenix Rescue Mission and our local community.

Click the below link to download flyer

Hygiene Drive Flyer

The pharmacy donated 35 cases of water, three cases of trail mix, a multitude of over the counter hygiene products and more.

This special project is of great importance, especially during the summer when so many people in Arizona are at risk of dehydration. Saliba’s would like to thank the Phoenix Rescue Mission for the compassion and support provided to the homeless population in Arizona.

Click below to read the news story.

Phoenix Rescue Mission helps hydrate the homeless

The flu season is approaching and making sure you are properly vaccinated is important. The flu can have similar symptoms to the common cold but can have deadly consequences with increased risk especially for senior citizens. Those at the greatest risk of developing the flu are children, pregnant women, the elderly and people with weakened immune systems. Vaccination provides a greater chance of avoiding this risk and helps protect those around you.

The National Council for Aging Care and the Center for Disease Control and Prevention (CDC) has some great information available on their websites:

National Council for Aging Care Flu Information (Click Here)

CDC Flu Information (Click Here)

TO OUR COMMUNITIES:

Please send all flu vaccine orders to the pharmacy and we will fill them as the flu vaccine becomes available. If you have any questions, please contact us at (623) 815-8965.

At Saliba’s we are committed to providing world class service and the way to do that is to hire great people who enjoy what they do. Therefore, Saliba’s Extended Care Pharmacy would like to highlight our customer-facing and marketing team members.

This month, we would like to shine the spotlight on Trisha Sizemore, one of our Nurse Account Managers based in our Phoenix pharmacy.

About Trisha Sizemore:

Trisha is a nurse account manager based out of the Phoenix location and is a Carlton Trail Regional College alumnus. A Licensed Practical Nurse, she has more than 10 years of experience caring for geriatric patients and for more than 5 years she has held leadership roles in assisted living communities.

Trisha is a patient advocate with a background in delivering compassionate and quality care in a variety of settings. Her vast knowledge of disease treatments and clinical experience allows her to effectively collaborate with our communities to provide world class service. She specializes in providing accurate medication audits, education and in-services to our communities. Trisha’s compassionate nature allows her to connect well with others which results in excellent customer experiences.

Prior to joining Saliba’s, Tricia worked for Avista Senior Living as a health services director and Montecito Senior Living as an assisted living coordinator, memory care program director and wellness nurse director. She is a Carlton Trail Regional College alumnus.

If you would like to learn more about Trisha, Saliba’s or the services we offer, please feel free to contact our pharmacy for additional information.

The flu season has arrived and we strongly encourage everyone to get properly vaccinated. Adults 65 years or older, babies, young children, pregnant women and people with weakened immune systems are at the greatest risk of developing the flu. Vaccination protects against serious flu complications that can result in hospitalization and even death. It’s important to remember the flu vaccine not only protects you, but it also protects those around you.

The CDC has some great information on the benefits of flu vaccination on their website:

CDC Centers for Disease Control and Prevention – Click Here

TO OUR COMMUNITIES:

Please send all flu vaccine orders to the pharmacy, and we will fill them as the flu vaccine becomes available. If you have any questions, please contact us at (623) 815-8965

Saliba’s sponsored the Arizona Assisted Living Federation of America (ALFA) Fall Symposium last month at the DoubleTree Resort by Hilton in Scottsdale. The team decorated the Saliba’s booth with a Fall theme. The focus of the symposium was “The Evolving Role of the Assisted Living Nurse.” Discussions included trends impacting communities in a continually changing landscape, and the effective coordination of care and services with medical professionals.

The conference offered the Saliba’s team the opportunity to network, educate and serve as an advocate for the assisted living communities.

Pictured above from left to right: Jan Meirick; Lora Reynolds; Morgan Keener; Nancy Williams; Trisha Sizemore; Kathi Dwyer

Saliba’s Extended Care Pharmacy would like to highlight our customer-facing/marketing team members. At Saliba’s, we are committed to providing world-class service by hiring great people who enjoy what they do.

This month, we would like to focus the spotlight on Kathi Dwyer, our Marketing Director based in our Tucson pharmacy.

About Kathi Dwyer:

Kathi is our Marketing Director based out of the Tucson location. She is a University of Arizona alumni with a BA in Distributive Education/Marketing.  Kathi brings over 17 years of experience in marketing long-term care, including home health, skilled nursing, acute rehabilitation and behavioral health.

Prior to joining Saliba’s, Kathi held positions as a hospital liaison, account manager, nurse liaison and account executive in long-term care environments.

Kathi prides herself on fostering strong relationships with our community to provide quality customer service and ensure an excellent resident experience.  She is directly responsible for marketing/sales for the Tucson Pharmacy and seasoned at collaborating with our caregivers and communities to answer questions and address concerns quickly to position the community and pharmacy for a successful partnership.

If you would like to learn more about Kathi, Saliba’s or the services we offer, please feel free to contact our pharmacy for additional information.

Saliba’s is scheduling staff members to visit some of the communities we serve to gain a better understanding of the logistics associated with long-term care pharmacy. Last month, Nurse Account Manager Lora Reynolds accompanied Amanda Alexander and Wilmer Ayala to Brookdale North Scottsdale, where they met Executive Director Nicole Southey, observed a medication pass in action and watched the delivery check-in process. Gaining exposure to this perspective of long-term care pharmacy is beneficial to our employees, as it allows them to fully understand how all of our roles contribute to the overall services we provide our customers. Through this experience, our mission to ‘help the caregiver’ and continue providing world class service is reinforced.

Pictured above from left to right: Lora Reynolds; Amanda Alexander; Wilmer Ayala

Pictured above from left to right: Wilmer Ayala; Amanda Alexander; Lora Reynolds, Nicole Southey

Pictured above from left to right: Jan Meirick, Lora Reynolds, Morgan Keener, Desiree Negron

Saliba’s was proud to participate in Elmcroft of Tempe’s charitable event, Winter Wonderland Themed Silent Auction, for the second year in a row.

The marketing team demonstrated their company spirit by adorning the 6.5-foot white Christmas tree with the Saliba’s logo and color scheme. This tree will be auctioned off on Saturday, December 22, 2019 during the Elmcroft Open House and the proceeds will benefit a local charity.

(L-R) Top: Hali Jensen, Jennifer Nabors, Cathy Wieneke, Mathew Saliba, Dana Beyl
Bottom: Monica Mendoza, Desiree Negron

There’s not a more iconic treat than ice cream. Customer Liaisons Cathy Wieneke and Desiree Negron recently organized and hosted a Hawaiian-themed ice cream social welcoming the residents at Amarsi Assisted Living in Phoenix, Arizona. Fellow Saliba’s teammates Mathew Saliba, Hali Jensen, Dana Beyl, Monica Mendoza and Jennifer Nabors assisted with facilitating the event.

Amarsi residents were invited to load up on their favorite ice cream flavors and choose from a full array of toppings like sprinkles, chocolate syrup and whipped cream. Judging by the looks on their faces at the event, everyone thoroughly enjoyed the special treat.

Saliba’s Extended Care Pharmacy is hosting a Medication Assistant Training Class on Saturday, February 29, 2020 from 10 a.m. – 2 p.m. 

Click here to download flyer

The cost for the course is $40 per person and must be pre-paid. Your card will not be charged until the day prior to the scheduled event. Additional information about the course and a credit card authorization form are included below.

To register for the class, please complete both of the following steps:

1) Send an email to chilger@salibaspharmacy.com with the following information:

1. Name
2. Contact Number
3. Valid email address

AND

 2) Please fax your completed credit card authorization form to (623) 469-6262 by the registration deadline of February 22, 2020.

If you have any questions regarding this class, please contact Corinne Hilger at the email address above or via phone at (623) 815-8965 x9317.

Click here to download credit card authorization form

The below byline authored by Fred Burke was originally published by McKnight’s Long-Term Care News

As every practitioner and advocate within our broader long-term care space knows, it’s becoming increasingly difficult to break through the noise when it comes to engaging with and educating policymakers about the intrinsic value the long-term care community provides. Given the health challenges America faces, including the unprecedented growth in the Medicare population over the next decade, reducing this “knowledge gap” among lawmakers about the important role our community fulfills will become more critical than ever.

Like the American Health Care Association and National Center for Assisted Living (AHCA/NCAL), we in the national long-term care (LTC) pharmacy community find coordinating on-site visits with lawmakers and other influencers to be our most effective advocacy tool. Seeing dedicated caregivers and consultant pharmacists, showing the incredible jobs they do 24/7/365 on behalf of vulnerable seniors, is the most effective way to share our message.

But while on-site lawmaker facility visits are our first preference, this is not always feasible. That’s why our new advocacy tool,  the Senior Care Pharmacy Coalition (SCPC)’s “virtual facility tour,” is indispensable in ensuring those charged with allocating federal funds and promulgating regulations understand and appreciate the unique value of LTC pharmacies within the rapidly changing post-acute care continuum.

Furthermore, unlike pharmacy benefit manager (PBM) middlemen and other deep-pocketed advocacy groups with millions to spend annually on lobbying and public relations efforts, we must rely upon clever, cost-effective, less traditional communications vehicles to make our case. SCPC’s new advocacy product falls under this mantle.

It is our job to detail both how (LTC) pharmacies operate and their unique regulatory, legal and other requirements vis-à-vis retail and other pharmacy industry groups. Explaining these differences — and why it matters to quality patient care has and will continue to be our top educational priority.

Looking forward, one of SCPC’s top legislative priorities will continue to be establishing a federal statutory definition of LTC pharmacies to replace an antiquated, unworkable patchwork of vague, inconsistent regulations governing their operations across multiple federal agencies. These regulations are confusing and often at odds with each other — presenting conflicting obligations for the LTC pharmacies and consultant pharmacists who serve them. They also present a danger to patients taking upwards of 11-13 medications daily.

A more orderly, determinative and streamlined regulatory structure governing LTC pharmacies in the form of a statutory definition is a logical effort to modernize oversight. This will benefit elderly patients’ while allowing our specialized pharmacy sector to better operate in an increasingly diverse array of settings. Our new virtual tour video series and similar creative efforts will help us accomplish this objective, among others, in the years ahead.

Fred Burke is the chairman of the Senior Care Pharmacy Coalition (SCPC) and president and CEO of Guardian Pharmacy Services in Atlanta, GA.

A blanket may seem like a simple gift but think about the warmth and comfort your favorite blanket provides when you are cold or lonely. That is what inspired the staff at our Oro Valley location to come together and create homemade blankets for the residents of Family Loving Kare, a group of homes that Saliba’s services.

Our employees enthusiastically donated their time to create no-sew flannel blankets in a variety of whimsical patterns and vibrant colors, allowing residents to choose blankets during a donation event led by members of our team. Not only did the residents love the gifts, but the employees had a great time making them!

You can see by the faces of these residents just how much they enjoyed feeling the comfort of a new blanket!

Our customer liaisons, Cathy Wieneke and Desiree Negron, organized and hosted a ‘Cocoa and Crafting’ event during the holidays at Paseo Village, one of our assisted living communities. The team provided crafting supplies to allow residents to make holiday cards for their families and friends. Fellow teammates Ericca Jones, Cody Nabors, Nancy Williams and Jennifer Nabors assisted them with the event.

The residents were able to let their creativity flow as they decorated and wrote notes on their holiday cards. Participating in artistic activities can help keep the mind busy, connect with others and create a feeling of joy during the holiday season. Eager to share their creative projects with family and friends, residents and Guardian staff felt a strong sense of accomplishment and pride at this event.

The residents thoroughly enjoyed the craft project and the hot cocoa and toppings. The Saliba’s team loved hosting the event and spending time with the seniors.